Microsoft Copilot Studio is the low-code platform for building agents that take action across your business systems. Agents built here can work with employees and customers in multiple languages across Microsoft Teams, Microsoft Copilot, websites and mobile apps.
The building blocks
- Agents: AI assistants that follow your instructions, draw on connected knowledge and use tools to act. You can describe an agent in plain language, test it, then publish it.
- Workflows: automations built in a drag-and-drop designer where each step can reason and act, with built-in testing and human-in-the-loop controls.
- Agent flows: deterministic, rule-based automations (similar to Power Automate) that run on their own or as a tool an agent calls.
Tools: how agents reach your systems
- Power Platform connectors for well-known services such as CRM, ERP and ITSM tools.
- Model Context Protocol (MCP) servers: a standard way to expose tools and data to agents, with ready-made servers for services like Outlook, Dataverse, GitHub, Salesforce and Jira, or your own internal servers.
- Computer use: for older applications without an API, agents can operate the user interface.
Plan for capacity and governance
Agent flow actions consume Copilot Studio capacity, so monitor usage in the Power Platform admin center and decide early whether to use prepaid capacity or pay-as-you-go. Use separate development, test and production environments, data policies on connectors, and Agent 365 to keep every agent registered and owned.
Where it fits
Copilot Studio is ideal for departmental and customer-facing processes: employee services, procurement and invoice handling, tenant services or sales and leasing enquiries. When you need pro-code models or heavy data analysis, a Copilot Studio agent can call a Microsoft Foundry agent, so one solution can use both.
How Regulus can help
We run agent discovery workshops, build Copilot Studio agents connected to your ERP, CRM and ITSM, and manage them in production.